Frequently Asked Questions
by999's answers to all questions
in one place
From opening an account to withdrawing money — find clear and simple answers on this page to the questions that come to mind when using by999.
by999 is a reliable gaming platform for players in Bangladesh. On this FAQ page we have covered account registration, deposits and withdrawals via bKash and Nagad, slots and live casino, cricket betting, bonuses, and responsible gaming in detail. If you cannot find an answer to your question, contact our 24/7 live chat support — our team is always ready to help in Bengali.
Account and Registration
To open an account at by999, you need an active mobile number and a password. You will need to enter your name, mobile number, and date of birth in the registration form. The platform is for users aged 21 and above only. With the correct details, your account is created within a few minutes and you can start playing right away.
No, under by999's rules each person may keep only one account. Creating multiple accounts violates the platform's terms and conditions, and all accounts may be suspended. A single account must also be used to claim bonuses or promotional offers.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you have trouble, contact by999 live chat support — the team is available 24 hours a day to help.
To ensure security and fair play, by999 may request identity verification in certain situations. A national ID card or other documents may be asked for in the case of large withdrawals or if suspicious activity is detected. Verification is completed quickly and improves the security of your account.
Yes, by999 is a mobile-friendly platform. Visit by999.lat directly from your smartphone browser and log in — no separate app installation is needed. You can play comfortably on both Android and iOS devices.
Deposits and Withdrawals
When depositing via bKash, the balance is usually added to your account within a few minutes. by999 keeps the deposit process fast and uninterrupted. If there is a delay, contact live chat support with a screenshot of the transaction.
The minimum deposit amount is ৳500 — for each payment method (bKash, Nagad, Rocket, Upay). The minimum withdrawal amount is ৳800. No transactions below these amounts are processed.
Withdrawal time at by999 is generally 10 to 45 minutes. All methods — bKash, Nagad, Rocket, and Upay — are processed quickly. Withdrawals are even smoother when your account verification is complete.
by999 generally does not charge any extra fees for deposits or withdrawals. However, bKash or Nagad may apply their own transaction charges, subject to the terms of the respective mobile banking service. Contact live chat for more details.
Go to the cashier section, select Nagad, and send money to the designated number. Enter the transaction reference number in the deposit form and your balance will be added quickly. You can start from a minimum of ৳500. Follow the same process for Rocket and Upay.
by999 currently accepts payments via bKash, Nagad, Rocket, and Upay. For up-to-date information about the direct bank transfer option, contact live chat support. The platform regularly adds new payment methods.
Games and How to Play
In by999's cricket betting section you will find a list of matches including BPL, IPL, T20 World Cup, and more. Choose your desired match and bet on markets such as match winner, top batsman, or over/under. You can bet both before the match starts and during live play. Special odds are available for Bangladesh Tigers matches.
by999 offers slots from top game providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Aviator are available. You will find entertainment across various categories from classic slots to fishing games and crash games.
RTP (Return to Player) is the theoretical long-term payout percentage of a game. For example, a 95% RTP means that over a long period there is an average chance of ৳95 being returned for every ৳100 wagered. All games at by999 run on fair play technology from certified providers — every result is completely unbiased.
by999's live casino offers live Baccarat, Roulette, Blackjack, and Andar Bahar from Evolution Gaming and Ezugi. Experience playing in real time with professional dealers. Games from Microgaming and NetEnt are also available in the casino lobby.
No, you do not need to download any separate software or app. Just visit by999.lat from any modern mobile browser (Chrome, Firefox, Samsung Internet) and all games will run. Live casino and slots can be enjoyed smoothly on a 4G or Wi-Fi connection.
Bonuses and Promotions
When you open an account for the first time and deposit a minimum of ৳500, by999's 200% welcome bonus is added automatically — up to a maximum of ৳15,000. For example, if you deposit ৳5,000 you will have a total balance of ৳15,000. A 25x wagering requirement must be met to withdraw the bonus.
A wagering requirement means the bonus amount must be bet a specified number of times. For by999's welcome bonus it is 25 times. For example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets. Wagering can be completed across slots, casino, and sports betting combined.
The by999 VIP Club has 5 tiers — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is available at each tier: up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and 1.2% at Diamond. Play regularly to move up step by step and enjoy more benefits.
For the latest information about the referral program at by999, check the platform's promotions section or ask in live chat. The team can give you complete information about active promotional offers.
Security and Responsible Gaming
Yes, by999 uses SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties. The platform follows fair play principles and ensures secure transactions.
No. by999 is for users aged 21 and above only. Age is verified at the time of registration and accounts of underage users are cancelled. This is an important part of the responsible gaming policy.
by999 prioritises responsible gaming. If you feel that playing is getting out of control, contact live chat and request self-exclusion or a deposit limit. Our support team will help you confidentially and with understanding.
To request self-exclusion, apply via by999 live chat or by emailing [email protected]. Your account can be closed for a set period or permanently. No marketing messages will be sent during this time. We respect your decision.
The by999 support team provides service in Bengali 24 hours a day, 7 days a week. You will get the fastest response through live chat. To contact by email, write to [email protected].
Still have questions?
Our Bengali-speaking support team is always by your side — day or night, any time.
24/7 support in Bengali • Withdrawals in 10-45 minutes • SSL secured