Responsible Gaming is our priority at by999
We believe gaming should be a source of enjoyment — not worry. by999's responsible gaming tools and guidelines help you play safely and in good health.
What is responsible gaming and why does it matter?
by999 is a trusted online gaming platform in Bangladesh. Our goal is not just to entertain, but to ensure every player's mental and financial wellbeing. Responsible gaming means knowing your limits, playing within your budget, and keeping gaming a pleasant part of life — not a burden.
When online gaming becomes excessive, it can have a negative impact on family life, finances, and mental health. That is why by999 is committed to raising awareness among every user and providing helpful tools. Our platform offers deposit limit setting, a time-out feature, and self-exclusion so you can always stay in control.
Remember — gaming should never be a primary source of income or a way to pay off debt. It is a form of entertainment and should be seen as such. Practising responsible gaming at by999 will keep your experience positive at all times.
Our Safe Gaming Tools
Deposit Limit
Set a daily, weekly, or monthly deposit limit on your account. Once the limit is reached, no further deposits will be accepted automatically, keeping your budget safe.
Time-Out Feature
When you feel you need a short break, temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during this time.
Self-Exclusion
Choose self-exclusion for a long-term break. It is possible to fully deactivate your account for 6 months or more.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, a warning message will appear and the session will end automatically.
Gaming History and Reports
View a detailed record of all your transactions, bets, wins, and losses. by999 provides a complete history to ensure full transparency.
24/7 Support
If you have any concerns about gaming, our Bengali-language live chat support team is always by your side — any time, any day.
Warning Signs of Problematic Gaming
If any of the signs below appear in your behaviour, please contact support.
You are spending more money than your budget allows and keep playing to try to win back what you have lost.
You have tried to stop gaming but have not been able to — you keep coming back to play again and again.
You are spending more time gaming by cutting back on time with family, friends, or work.
You are hiding from your family how much money you are spending on gaming or betting.
You are continuing to game by taking on debt or drawing on your savings.
When you cannot game, you feel anxious, irritable, or restless.
There is no shame in experiencing these signs. by999's support team is ready to help you with complete confidentiality. The sooner you take action, the better.
Self-Exclusion — How Does It Work?
Account Protection in Your Own Hands
When you activate self-exclusion, you receive the following benefits:
- Account fully locked for the chosen period
- No deposits possible during that time
- Promotional emails and notifications will be turned off
- Existing balance remains safe
- Option to reactivate once the period ends
- Apply through the support team at any time
To request self-exclusion, contact live chat by typing "I want self-exclusion" or send an email to [email protected].
How to Set a Deposit Limit
Log in to your account
Access your account at by999 and go to profile settings.
Find the "Responsible Gaming" section
In settings, select the "Responsible Gaming" section.
Set your limit
Enter the amount for your daily, weekly, or monthly limit and confirm.
Get help from support
If you have any trouble, contact 24/7 live chat directly — we are here for you.
10 Tips for Playing Safely
See it as entertainment
Think of gaming the way you think of watching a film or a cricket match — never as a way to earn money.
Set your budget in advance
Before each session, decide how much you are willing to spend and stick to it.
Do not chase lost money
Accept your losses. Playing more to try to win back lost bets is never the solution.
Take regular breaks
Rest for a moment every 30 to 60 minutes. Excessive gaming reduces concentration.
Do not play on emotions
Avoid gaming when you are feeling down, angry, or anxious — it is harder to make good decisions at those times.
Do not play while drinking
Gaming under the influence of alcohol or any other substance increases the risk of making poor decisions.
Do not play with borrowed money
Never bet with borrowed money or someone else's funds — only use money you can afford to spare.
Be open with your family
Be honest with your family about your gaming habits — secrecy makes problems worse.
Keep it away from minors
by999 is for 21+ only. Keep your account and devices out of the reach of minors.
Do not hesitate to ask for help
If you are struggling to stay in control, let by999 support know — we do not judge, we help.
21+ Age Limit and Child Protection
by999 strictly prevents anyone under the age of 21 from registering or gaming. Age is verified at registration and identity documents may be requested in cases of doubt.
If there are minors in your home, take the following steps:
Password-protect your devices — Use strong passwords on your phone and computer that children will not be able to guess.
Log out of your account — Always log out of your by999 account when you are done.
Keep your payment details secure — Never share your bKash or Nagad PIN with anyone.
Talk to your children — Have an open conversation about the risks of online gaming and gambling.
Need Help? We Are Here
Live Chat Support
Get help in Bengali via live chat 24 hours a day, 7 days a week. Talk to us about any issue or concern.
Email Support
For confidential matters, email us at: [email protected] — we respond quickly.
Our support team is specially trained in responsible gaming. Never hesitate to talk to us about your concerns — complete confidentiality is maintained.
Questions About Responsible Gaming
Play safely, enjoy the fun
Use by999's responsible gaming tools and enjoy a safe entertainment experience.
For players aged 21+ only. Play responsibly.