by999 Privacy Policy
Protecting your personal information is our highest priority. This policy describes how we collect, use, and store your information.
by999 is a trusted online gaming platform in Bangladesh. By using our platform, you agree to the terms of this privacy policy. We take your privacy seriously and are committed to keeping your personal information secure. Please read this document carefully, as it contains important information about your legal rights and responsibilities.
This privacy policy applies to all services, websites, and applications of by999. If you disagree with any part of this policy, please stop using our platform and contact our support team.
1. What Information We Collect
by999 may collect the following types of information from its users. We collect only the information that is necessary to provide our services.
1.1 Personal Identity Information
- Full name and date of birth
- Email address and mobile number
- National ID number (for verification)
- Residential address
- Photo or documents required for identity verification
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account details
- Transaction history and amounts
- Deposit and withdrawal records
1.3 Usage Information
- IP address and device type
- Browser version and operating system
- Time spent on the platform and pages visited
- Game history and activity logs
- Account login dates and times
2. How We Collect Information
by999 collects user information through various methods. Each method is carried out in a transparent and lawful manner.
- Registration Form: Information you provide directly when creating an account.
- Identity Verification Process: As part of our KYC (Know Your Customer) process.
- Payment Gateway: Through payment processing at the time of deposit or withdrawal.
- Automated Technology: Through cookies, web beacons, and similar tracking technologies.
- Customer Service Communication: Information you share via live chat or email.
3. Purpose of Using Information
by999 uses your information only for the following legitimate purposes. Your information will never be sold to third parties for commercial purposes without your permission.
- To verify and manage your account
- To process financial transactions and prevent fraud
- To fulfill legal obligations, such as age verification (ensuring 21+)
- To maintain the security and integrity of the platform
- To provide a personalized experience and relevant offers
- To improve customer service and resolve technical issues
- To enforce responsible gaming policies
- To comply with directives from authorized regulatory bodies
4. Information Storage and Security
by999 uses industry-standard security measures to keep your information safe. Our servers are protected with SSL (Secure Socket Layer) encryption technology, which safeguards your data from unauthorized access.
4.1 Technical Security
- 256-bit SSL encryption for all data transfers
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-factor authentication
- Encrypted database storage
4.2 Data Retention Period
We retain your information only for as long as it is necessary for the stated purpose or as required to meet legal obligations. Even after an account is closed, some information may need to be retained for a specified period due to regulatory requirements.
4.3 Administrative Security
- Only authorized staff have access to user information
- Staff receive regular security training
- All instances of data access are logged and monitored
5. Sharing Information with Third Parties
by999 never sells your personal information. However, in certain circumstances we may share limited information with trusted partners.
5.1 When Information Is Shared
- Payment Providers: Payment service providers such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete a transaction.
- Identity Verification Services: Authorized verification agencies engaged to complete the KYC process.
- Technology Partners: Technology service providers required to operate the platform.
- Legal Requirements: In response to a court order or a lawful request from a government authority.
- Fraud Prevention: With security partners to detect and prevent fraudulent activity.
5.2 International Data Transfers
In some cases your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that the same level of data protection is maintained and that international data protection standards are followed.
6. Cookie Policy
The by999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.
6.1 Types of Cookies
- Essential Cookies: Necessary for the basic functioning of the website — maintaining login sessions and ensuring security.
- Functional Cookies: To remember your preferences, such as language selection and display settings.
- Analytics Cookies: To understand how users interact with the platform so we can improve our services.
6.2 Cookie Controls
You can disable cookies through your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly.
7. Your Rights
As a user of by999, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You may request a copy of your personal information stored with us at any time.
Right to Correction
If any of your information is incorrect, you have the right to request that it be corrected.
Right to Deletion
In certain circumstances you may request that your personal information be deleted, unless it is required to be retained for legal reasons.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes and to request that such use be restricted.
Right to Data Portability
You may request your information in a structured, commonly used format.
Right to Withdraw Consent
Where processing of your information is based on your consent, you may withdraw that consent at any time.
To exercise the above rights please contact us. We will process your request within a reasonable time. Some requests may require identity verification.
8. Account Deletion and Data Removal
If you wish to close your account on the by999 platform, you may send a request through our 24/7 live chat support or by email.
Before processing an account closure request, we will confirm the following:
- There are no pending transactions or withdrawals
- The account balance is zero or all withdrawals have been completed
- The terms of any active bonus or promotional offer have been met
Even after account closure, some information may need to be retained for a specified period for legal, regulatory, and anti-fraud purposes.
9. Protection of Minors
by999 provides services only to those aged 21 and above. We do not knowingly collect any information from minors. We carry out an age verification process at the time of registration.
If we become aware that someone under the age of 21 has registered on our platform, we will immediately close the relevant account and delete the collected information.
If a parent or guardian believes their child is using by999, please contact us immediately.
10. Policy Changes
by999 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- By publishing a notice on the website
- By sending a message to your registered email address
- By displaying a notice at your next login
If you continue using the platform after the updated policy is published, it will be taken as your agreement to the new policy. Please read the policy carefully after each update.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is always ready to assist you.
Contact Us
For any privacy-related questions, use our 24/7 live chat support — available in Bengali.
To contact us by email: